How understanding the nuances of the English language can improve customer happiness

May 16, 2017

1 Min read

Why is it important to understand your customers on more than one level, and how can language nuances make your customer support stand out. My talk focuses on concrete examples on how you can improve your language and communicate better with your customers.

customer success language

About the author

Nevena

Hello everyone, and welcome to my blog. I have always enjoyed writing and telling stories. I have been working in the digital industry since 2015, as a writer, editor in chief, marketer and most recently business developer. I also love teaching, and sharing my knowledge with my audience. If you have something you would like me to write about, I can't wait to hear it.

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By Nevena May 16, 2017

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Great presentation skills, great teaching skills, engaging and encouraging, creates the atmosphere for safe learning

Stefan Vucicevic, Content Specialist at FishingBooker

Nevena's blog

2017-12-16T13:05:46+00:00

Stefan Vucicevic, Content Specialist at FishingBooker

Great presentation skills, great teaching skills, engaging and encouraging, creates the atmosphere for safe learning

https://nevena.blog/testimonials/707/

You were definitely amazing, and friendly as usually. I didn't expect anything less. Well organised, good in team work, but also, I think everyone had a feeling you were there just for them.

Ivona Jovanovic, PR & Media at Živojin Mišić

Nevena's blog

2017-12-16T13:17:07+00:00

Ivona Jovanovic, PR & Media at Živojin Mišić

You were definitely amazing, and friendly as usually. I didn't expect anything less. Well organised, good in team work, but also, I think everyone had a feeling you were there just for them.

https://nevena.blog/testimonials/714/

Just the right pace for my taste! Nevena is a professional with many valuable stories to tell. Would recommend her to anyone!

Lisa Trefilova, Content Specialist at FishingBooker

Nevena's blog

2017-12-16T13:13:18+00:00

Lisa Trefilova, Content Specialist at FishingBooker

Just the right pace for my taste! Nevena is a professional with many valuable stories to tell. Would recommend her to anyone!

https://nevena.blog/testimonials/712/

Nevena would be one of the best TED speakers ever!

Daria Riđošić, Independent Videographer creater of Foodies with Cameras

Nevena's blog

2017-12-16T13:27:09+00:00

Daria Riđošić, Independent Videographer creater of Foodies with Cameras

Nevena would be one of the best TED speakers ever!

https://nevena.blog/testimonials/718/

Overwhelmingly welcoming and hospitable. I immediately felt like home.

Neda D. Stevanović, Head of Business Development at MVP Workshop

Nevena's blog

2017-12-16T13:38:43+00:00

Neda D. Stevanović, Head of Business Development at MVP Workshop

Overwhelmingly welcoming and hospitable. I immediately felt like home.

https://nevena.blog/testimonials/724/

Really enthusiastic, cheerful, with great presentation skills. Nevena gives a lot of examples and encourages the discussion between participants.

Marija Crnogorac, Team Leader at AIESEC

Nevena's blog

2017-12-16T13:30:04+00:00

Marija Crnogorac, Team Leader at AIESEC

Really enthusiastic, cheerful, with great presentation skills. Nevena gives a lot of examples and encourages the discussion between participants.

https://nevena.blog/testimonials/720/

She was very energetic and easy to relate to, and all round awesome.

Cat Tyack, Head of Content at FishingBooker

Nevena's blog

2017-12-16T13:22:14+00:00

Cat Tyack, Head of Content at FishingBooker

She was very energetic and easy to relate to, and all round awesome.

https://nevena.blog/testimonials/716/

Great speaker and teacher, very approachable and interested in our opinion.

Milena Cvjetić, Landscape Architect & Co-owner of Studio Tufna

Nevena's blog

2017-12-16T13:35:06+00:00

Milena Cvjetić, Landscape Architect & Co-owner of Studio Tufna

Great speaker and teacher, very approachable and interested in our opinion.

https://nevena.blog/testimonials/722/

Nevena's blog