Sometimes writing your own stories is much easier than having to edit someone’s. It’s a fine balancing act; giving constructive, actionable feedback to your author, without damaging their own style. The story you are editing needs to be engaging, in line with the business aims (if on a corporate blog), and maintain the unique style of the author. It’s a tough job. I want to share with you what I have learnt during my editing days.
At WordCamp London I talked about empathy, what it is, why it’s important and how to integrate it into your marketing. Oftentimes people forget that what’s most important is connecting to each other, and for your business it pays off to invest more time in connecting to your customers. My talk will show you a few ways of how to do just that.
Last weekend I held my first storytelling workshop in my hometown at #WCBGD. I was flattered to see over 50 people at my workshop, and in this post I want to share with you what my workshop is all about, as well as some of the student’s impressions.
So, let’s uncover the mystery. Why are strategic stories so irresistibly powerful?
This is a poem that my step mother wrote about our pets, and since I moved away I have been missing them, so I thought it appropriate to share them with you. Maybe this way I will miss them less.
Why is it important to understand your customers on more than one level, and how can language nuances make your customer support stand out. My talk focuses on concrete examples on how you can improve your language and communicate better with your customers.