How understanding the nuances of the English language can improve customer happiness

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Why is it important to understand your customers on more than one level, and how can language nuances make your customer support stand out. My talk focuses on concrete examples on how you can improve your language and communicate better with your customers.

 

About the author

Nevena

I like stories, and talking to people. I work in PR and Digital Marketing, and when I am not working you can find me skiing, running or trying to do acro yoga. Hope you like my blog.

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What others are saying about me

Very informative, eye-opening and interesting workshop! Being in the same business like Nevena, it’s always good to share experiences and...

Ivana Ćirković, Digital Marketing consultant and owner of KickStart.rs digital marketing agency

2017-09-18T11:00:34+00:00

Ivana Ćirković, Digital Marketing consultant and owner of KickStart.rs digital marketing agency

Very informative, eye-opening and interesting workshop! Being in the same business like Nevena, it’s always good to share experiences and learn something new from the field and she sure delivered!

I went to Nevena’s workshop with a bit of skepticism and didn’t expect much to come out of it. Not...

Sabina Ionescu, COO at Themeisle

2017-09-13T16:04:44+00:00

Sabina Ionescu, COO at Themeisle

I went to Nevena’s workshop with a bit of skepticism and didn’t expect much to come out of it. Not sure how she did it, but Nevena managed to get a whole crowd’s attention and involvement.What I liked most is that she made us think.

Nevena's workshop was full of positive energy and words were flying all over the place. I am thrilled with the...

Rahela Lončarić, Freelancer - Digital Marketing Specialist at Online Reflection

2017-09-12T15:58:43+00:00

Rahela Lončarić, Freelancer - Digital Marketing Specialist at Online Reflection

Nevena's workshop was full of positive energy and words were flying all over the place. I am thrilled with the energy of this woman and with how much passion and speed she can tell a story, and she does it without blinking. Fascinating experience and I realized how much more I have to practice.

I must say, I did not know that I need to pay attention to so many details! Nevena taught me...

Milos Mihaljevic, ManageWP Customer Happiness Team Lead

2017-09-13T14:44:57+00:00

Milos Mihaljevic, ManageWP Customer Happiness Team Lead

I must say, I did not know that I need to pay attention to so many details! Nevena taught me how to divert a reader's attention and to put focus on specific parts. Oh and the amount of energy that she possesses!!

I discovered a potential within myself for the important virtue of storytelling, feels truly rewarding.

Daniela Marušić Gajica, Human Resources Supervisor South East Europe SEE Region, 3M

2017-09-12T15:31:48+00:00

Daniela Marušić Gajica, Human Resources Supervisor South East Europe SEE Region, 3M

I discovered a potential within myself for the important virtue of storytelling, feels truly rewarding.

Nevena

I like stories, and talking to people. I work in PR and Digital Marketing, and when I am not working you can find me skiing, running or trying to do acro yoga. Hope you like my blog.

Get in touch

If you want to get in touch with me and chat more DM me on twitter or leave me a comment on one of my posts. Thanks!